BIOSLAB Docs
Guide

Support

Where to ask for help and what to include to get a quick answer.

Support is reserved for customers who bought the resource. You can reach us from the Contact page on bioslab.dev.

What to include

A complete request gets a faster answer. Include:

  • the resource name and version;
  • the order number (Tebex or bioslab.dev);
  • your framework and its version (ESX, QBCore, Qbox, standalone);
  • the server artifacts version;
  • the full error message from the server console (F8 for the client), pasted as text rather than a photo;
  • what you have already tried.

Before writing

Check the Common issues section of the resource page: the most frequent errors are already described with their fix.